You may exchange any of our shoes in their new, factory condition within 30 days of delivery for a different item. As our shoes are made to order, no cash refunds will be made. Courier cost back to us will be for the clients’ account. We will cover shipping for the new pair to be delivered to your door.

1. Un-returnable goods
Shoes that have been visibly worn for an extended period cannot be returned.

2. Returns within 14 days
We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our shoes in their new, factory condition within 14 days of delivery for a replacement order.

3. Goods arrived damaged
If your goods arrive damaged, then we will do our best to resolve the issue. Please notify us within 14 days (the sooner the better).

We will require photographs of the damaged item to assess where in the delivery process the damage may have occurred.

If necessary, we will arrange the collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will replace the product.

Please email us at admin@crystalandlace.co.za